PRODUCTS

Are your products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

We also aim to develop our product catalog with sustainable clothing in mind.

Why does my shirt have a vinegar smell?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it’s from the fixation agent.

What happens when a product is ordered, but is out of stock?

If your order has out of stock items in our suppliers, we will notify you immediately in the confirmation email you receive about your order.

There are a few things you can do if a product is missing:

Switch to an alternate product. You can send us an email with the product you want to change.
Wait until the products return to stock at our suppliers. We can not predict how long this will take.
Cancel the request, send us an email and we will refund your payment.

How are mugs made?

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

ORDERS

How do I place my order?

Ordering online from ZOCCAS is easy.

When viewing an item, click to view the options, simply select the color, size, and quantity needed and then click ‘ADD TO CART’.

Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button.

Finally, you will be directed to complete the Shipping address, shipping method, and payment method.

A confirmation email with all your order details will be sent to your email address!

How do I know what size to choose?

You can check the handy SIZE CHART on the product page for easy selection.

PAYMENT

Which of the following forms of payment do we accept?

We use PayPal system. You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1. Log in to your PayPal account or use Credit Card Express;
2. Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3. Your payment will be processed and your order will be sent to your e-mail address.

What currencies can I pay?

You can check the amount in different currencies, but we only accept Euros in the final payment.

SHIPPING

How long will it take to receive my order?

Once you proceed to the checkout, you will have the information about the delivery times to receive your order, before payment (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).

The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe. If you think that the package may be lost in transit, make sure you get in touch with us no later than 2 weeks after the estimated delivery date.

Do you ship to my country?

No, we don’t ship to some countries because of legal restrictions or shipping carrier limitations.

For now, ZOCCAS doesn’t ship orders to Crimea, Cuba, Iran, Syria and North Korea. This list may change periodically.

We ship internationally to all other countries!

How much is the shipping cost?

The shipping costs depend on your country, region, and the number of items you order – so that we can offer quantity discounts on shipping. Also, we offer Free Shipping on some products. Once you proceed to the checkout, you will have the information on the Shipping Costs of your order, right before the payment.

RETURNS

What do I have to do to return my order?

We want to make sure you are glad for your order ZOCCAS.com. We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier.

We offer a full refund (excluding original shipping cost) or an exchange on damaged or blemished items. If there is something wrong with your order – wrong size, wrong shirt, or if your goods are in any way damaged, defective or blemished when you receive them, please do not hesitate to contact us about replacement or refund within 3 days of your delivery. Email us at store@zoccas.com, include pictures if possible, and we’ll do our best to make the returns process easy.

1. Repackage your item(s) you are returning securely, in the same box or in a box comparable to the one you received your item in.
2. Include a copy of your packing slip and the order with the item(s) you are returning.
3. If a product is blemished or defective, it may be exchanged for items of equal value. which will be shipped to you at no additional charge.
4. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.

NOTE:
You must return it to the address that comes with the packaging.

Please be sure to include your order number and order details.

When do we not take responsibility for undelivered orders?

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by you – It is best contact to us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore ZOCCAS reserves rights to refuse returns at its sole discretion.