Shipping policy
How long will it take to receive my order?
Once you proceed to the checkout, you will have the information about the delivery times to receive your order, before payment (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).
The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe. If you think that the package may be lost in transit, make sure you get in touch with us no later than 2 weeks after the estimated delivery date.
Do you ship to my country?
Currently, ZOCCAS has 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.
1. USA
2. EUROPE
- A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
- L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES
- Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. WORLDWIDE
- All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as ZOCCAS doesn’t ship to these destinations.
The above lists of countries may change periodically.
How much is the shipping cost?
The shipping costs depend on your country, region, and the number of items you order – so that we can offer quantity discounts on shipping. Also, we offer Free Shipping on some products. Once you proceed to the checkout, you will have the information on the Shipping Costs of your order, right before the payment.